Thank you for visiting and shopping at Foxhole Medals. Following are the terms and conditions that constitute our Return Policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. We do not provide refunds for change of mind, or due to changes in your personal financial circumstances. We cannot provide refunds for custom or unique products.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping charges will be deducted from your refund, unless your items were lost in transit and not delivered to the nominated shipping address. If the order was lost in transit you are responsible for seeking a refund or compensation for the shipping portion of your order from the applicable carrier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Custom items or medal mounting refunds (if applicable)
We reserve the right to issue partial or no refunds for custom made or medal mounting only products, solely at our discretion. This can only be assess on a case by case basis.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 494, Rosny Park, Tasmania AU 7018
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping your return
To return your product, you should mail your product to: PO Box 494, Rosny Park, Tasmania AU 7018
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and will not replace items lost in transit. You are responsible for seeking a refund or compensation for your items from the applicable carrier.
Original shipping charges will be deducted from your refund, as once the order has left our control the risk is transferred to the receiver. If the order was lost in transit you are responsible for seeking a refund or compensation for the shipping portion of your order from the applicable carrier. If the order was successfully delivered to the nominated address or individual, the transaction has been completed and cannot be refunded by the carrier.
This policy remains in force regardless of the point of sale, i.e. sales completed via Phone (message or voice call), Email, Facebook, Facebook Messenger, Website, Physical Retail Outlets and all other sales platforms are subject to this policy. By using any of these methods or platforms to place your order you are deemed to have accepted our published Terms of Service and other policies that relate to your order.This policy supersedes all previous returns policies and can be amended at any time without prior warning or consent.
Expertise & Quality Assurance
Foxhole proudly boast the trusted patronage of many of Australia's highest office holders, along with tens of thousands of current and former members of Defence, Emergency Service and their families.
Our founder started the company in 2004 already having 12 years experience in both the Army and Navy, and a further 18 years experience dedicated to the art of medal mounting. His values of quality, dependability, and precision guide everything we create at Foxhole.
Our team have been trained by our founder to deliver premium level products to our clients and it would be our honour to serve you and include you in our family of clients.