Let us take care of some of the research for your family's military service records. If you supply their full name, date of birth, and place of birth - extra points for service numbers! - we can apply to the NAA for the service records to be made available on your behalf.
The $73 fee includes the $40 scanning request fee charged by the National Archives and our $33 administration fee. We'll be back in touch with you as soon as the NAA confirms the records have been scanned - generally 3-4 months.
See also Military Research - Dept of Defence Formal Medal Entitlement Request.