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Ordering Instructions

How To Use Our Service

We can help you in lots of different ways, but the key to us helping you is you knowing what you require from us. Below are some common examples of how we can help, and what you would need to do in the same situation:

You want to order replica medals, ribbon bars, or other medal related products.

Click on the home page, or on any of the top menu bar categories to take you to the appropriate area of the store. Find the product you require and add it to your cart. if you cannot find the product you require try the search function at the top of the page. Once you have everything you need, click into your shopping cart and click checkout. Follow the prompts to complete your order.

 

You want to order replica medals or a frame, but have no information to give us.

While our team is excellent at what we do, you need to provide at least a starting point for us to help. This could be any of the following:

  1. A photo of the medals, or ribbons, or person wearing them.
  2. The service details of the person/s you wish to create medals or a frame for.
  3. Full name, date of birth and if known service they enlisted in.
  4. A list of medals awarded.

Without at least one of the above details we cannot help you. Please try and find as much information you can before you make contact with us.

You have original or replica medals that require mounting so you can wear them.


You have two options:
  1. Download a postal order form and fill it out with what you require, and all of your details. Send the form with your medals to us. We will contact you when they arrive and go over what you require; it is at that point we will organize payment (either credit card over the phone, or bank transfer). Download the Postal Order Form here. We require you to use a registered postal method when sending medals to us.
  2. If you are more confident using the website to place your order, you can select the product Court Mount Medals, or Swing Mount Medals from the store catalogue.
    When you purchase this product ensure the quantity of the product matches the number of medals you wish to have mounted i.e. if you have four medals the quantity box must match at four (4). The pictures displayed in the product image are for illustration purposes and will not be what you receive when you medals are sent back to you; it is just to display the number and style. You will still be required to send your medals to the store along with the Postal Order Form. We require you to use a registered postal method when sending medals to us.

You have original or replica medals that require additional medal/s added.

You have three options:

  1. If your medals are replicas, purchase the additional medal/s you require from the catalogue, in the style of mounting that they will be worn in, and select the remaining number of medals as a mounting only product (Court Mount Medals or Swing Mount Medals). The quantity of these should equal the number of medals you are sending us.
    Download a postal order form and fill it out with what you require, and all of your details. Send the form with your medals to us. We will contact you when they arrive and go over what you require to ensure it has been ordered correctly. Download the Postal Order Form here. We require you to use a registered postal method when sending medals to us. 
  2. If your medals are originals, Download a postal order form and fill it out with what you require, and all of your details. Send the form with your medals to us. We will contact you when they arrive and go over what you require; it is at that point we will organize payment (either credit card over the phone, or bank transfer). Download the Postal Order Form here. We require you to use a registered postal method when sending medals to us. 
  3. If you are more confident using the website to place your order, you can select the product Court Mount Medals, or Swing Mount Medals from the store catalogue. When you purchase this product ensure the quantity of the product matches the number of medals you wish to have mounted i.e. if you have four medals the quantity box must match at four (4). The pictures displayed in the product image are for illustration purposes and will not be what you receive when you medals are sent back to you; it is just to display the number and style. You will still be required to send your medals to the store along with the Postal Order Form. We require you to use a registered postal method when sending medals to us.

 What are the production and shipping times and why?


All of our products are unique to the individual and carefully handmade from scratch. We can't reach for a ready made set to ship out immediately which is why we need time to produce your medals or frame. Our production times are set, all year round to either our standard service, or our express service. The production schedule does not include weekends or public holidays.

  1. Production Times: 
    Medals: 
    Standard - 10 Business Days from order or receipt of medals.
    Express - 2 Business Days from order or receipt of medals.
    Framing:
    Standard - 20  Business Days (4 weeks) from order or customer confirmation.
    Express - 10 Business Days from order or customer confirmation.
  2. Shipping Times:
    Foxhole use Australia Post eParcel to ship all of our domestic parcels. This method is an express, registered, signed for on delivery method of shipping and is the most secure method of post. Under normal circumstances parcels arrive within 2 business days; however delays can occur occasionally, and are out of our control. Please take this into account when ordering for specific dates. 
    Shipping time is in addition to production time.

 

 

 

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