Thank you for visiting and shopping at Foxhole Medals. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed (manufactured) within 10-14 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If you require your order to be delivered by / or after a specific date, it is your responsibility to advise this to our client services team as soon as possible by emailing info@foxholemedals.com.au as soon as possible. Express surcharges for early fulfilment and delivery may apply.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
eParcel Express |
2-4 business days |
$15.00 |
|
eParcel Express (Frames) |
2- 4 business days |
$65.00 |
Delivery delays can occasionally occur.
Shipment to P.O. boxes, Diplomatic Bag or AFPO addresses
Foxhole Medals ships to addresses within Australia, Australian Territories, and AFPO/Diplomatic Bag addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Foxhole Medals are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Foxhole Medals are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do ship internationally and your shipping cost will be calculated at checkout depending on your location. We currently only offer the fastest possible shipping method. If you would like a quote for a slower method please contact our help centre.
The COVID-19 pandemic has adversely affected all international shipping routes and remains highly unpredictable. While we try to manage these changes as they occur, delays may still occur and are beyond our control.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
