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Learn About Foxhole™

The Foxhole™ Medals Story

 

 

The stories of my ancestor’s service in WW1 & WW2 together with my own service in the Australian Army & Royal Australian Navy sparked an interest and passion for medals, and telling the stories of family through framing of artefacts from war and service life.

Foxhole™ Medals was established in 2004, while I was still serving in the Navy. We have seen many changes in Foxhole™ over the last decade, through hard work and dedication to our clients, we have grown to be Australia’s most professional and reliable companies providing medal related services and conservation military framing.

I firmly believe that my staff of dedicated professionals are the most highly trained and knowledgeable in the business, and are committed to continual improvement through regular training. We are always learning and perfecting our processes, which means you are guaranteed to receive the highest levels of service and quality of product.

I look forward to my team being able to help you discover and tell your own stories.

Kind regards,

James Grice

Director

 

How We Operate

 

 

At Foxhole™, short cuts and compromise are not an option. You will always get the highest quality service and product that you deserve. We back up everything we do with a 'no problem' approach - whatever it is, if you get in touch with us it won't be a problem.

Foxhole™ is a professional Australian Company that is fully insured and professionally managed. All of our products and services are manufactured or assembled in our company retail store and production centre in Hobart, Tasmania.

All medals are prepared for wearing in accordance with the wearer's (or ancestor's) service, as all have differing requirements. All framing is produced using conservation methods (as museums use), meaning no items are damaged or 'adjusted' in the process of framing and only acid-free products and UV blocking glass is used.

We securely ship nationally and internationally using the Australia Post eParcel system, and can deliver to most areas in Australia within 2 business days. Australia Post's eParcel Service, is an express, registered service - signed for on delivery. This is the safest and fastest form of shipping. International clients can be serviced via various international courier options in as little as 3-4 business days (excluding production times and carrier delays).

We offer you two levels of service for medals and framing that are predictable and reliable:

  • For Medals we offer - 10 Business days as standard, and 2 Business days as a priority service (excluding shipping times).
  • For Framing we offer - 4 Weeks as standard, and 10 Business Days as a priority service (excluding shipping times).

Because of our superior production systems and inventory management processes, these production service times are able to be offered all year round, even during our busiest periods we can guarantee production times will be adhered to.

Meet the Team

(from L-R: Shane, James, Kelly, Fionn (absent)

Foxhole™ operates with a team of four highly skilled professionals, assisted during our busier periods by carefully selected assistants. Our team are confident and experienced, and can help you with any medal or military framing question or request. We like to keep the mood light and have fun as we work; practical jokes are not uncommon…

Any one of our team can assist you, no matter who you speak to when you call, email, or pop in, we are all on the same page and perform our duties in the same consistent manner. Our team undertake regular training to ensure our knowledge is always up to date, and our skills are honed to the highest level.

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