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Privacy policy

Last updated: 28 April 2026


This Privacy Policy outlines how Foxhole Medals collects, uses, stores, and protects your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we serve customers in the European Union, United Kingdom, and United States, we also comply with applicable laws in those jurisdictions, as set out in Section 6.

1. Introduction

Foxhole Medals is committed to ensuring your privacy is protected. This Privacy Policy applies to all personal information collected through your use of our website, services, and interactions with us. By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

2. Collection of Personal Information

Foxhole Medals collects personal information that is necessary for conducting our business, such as processing transactions and providing customer service. This information may include:

  • Your name, address, email, and phone number
  • Payment details when making purchases
  • Shipping information
  • Account information, such as a username and password
  • Any other information you provide through our website, customer service, or related interactions

We may also collect non-personally identifiable information about your visit to our website, including your browser type, IP address, the pages you visit, the time and date of your visit, and the referring website. This information helps us improve our website and provide a better user experience.

3. Use of Personal Information

The personal information we collect is used for the following purposes:

  • To process orders and deliver products: We use your personal information to fulfil and manage your orders, including shipping and handling.
  • Customer service: We use your information to respond to your queries, provide support, and manage any issues related to our products or services.
  • Marketing: With your consent, we may use your personal information to send you promotional material, newsletters, or special offers. You can opt out of marketing communications at any time.
  • Improvement of our website and services: We analyse non-personally identifiable information to understand traffic patterns and preferences to improve our website's functionality and user experience.
  • Compliance with legal obligations: We may use or disclose your personal information where required by law, such as to comply with a court order, or for purposes such as fraud prevention and protection of our legal rights.

4. Sharing of Personal Information

Foxhole Medals does not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third-party service providers, such as:

  • Payment processors: To process your payments securely.
  • Shipping companies: To fulfil your orders and deliver products.
  • IT and system service providers: To maintain our website and systems, including our e-commerce platform Shopify.

We ensure that these third parties are bound by confidentiality and privacy obligations that align with applicable privacy laws and only have access to your personal information as necessary to perform their services.

5. Security of Your Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These steps include the use of encryption, secure access controls, and regular monitoring of our systems for vulnerabilities.

While we take these measures seriously, please be aware that no system is entirely secure, and we cannot guarantee the complete security of information transmitted over the internet.

6. Cookies, Tracking Technologies, and International Visitors

Our website uses cookies and similar tracking technologies (such as pixels, web beacons, and local storage) to operate the site, remember your preferences, analyse traffic, and — where permitted — deliver relevant marketing. Cookies are small data files stored on your device.

Categories of cookies we use:

  • Strictly necessary — required for the site to function (e.g., maintaining your shopping cart, processing checkout, account sessions). These cannot be disabled.
  • Functional — remember your preferences to improve your experience.
  • Performance and analytics — help us understand how visitors use the site (e.g., Shopify Analytics, Google Analytics) so we can improve it. Data is aggregated and anonymised.
  • Marketing and advertising — used by us and our partners (e.g., Meta, Google Ads) to deliver relevant ads on other websites you visit.

You can manage your preferences at any time using the Cookie Settings link in our website footer, or through your browser settings. Disabling certain cookies may limit functionality on the site.

For visitors from the European Union and United Kingdom

Under the EU General Data Protection Regulation (GDPR), the UK GDPR, and the ePrivacy rules (including the UK PECR), we ask for your explicit consent before placing any non-essential cookies on your device. You may withdraw consent at any time via the Cookie Settings link in our footer. Withdrawal does not affect the lawfulness of processing carried out before you withdrew.

The lawful bases on which we process personal information for EU and UK visitors include: your consent (for marketing and non-essential cookies), the performance of a contract (to fulfil your order), our legitimate interests (to operate and improve our business), and compliance with our legal obligations.

You have the right to:

  • Access your personal information and obtain a copy
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information ("right to erasure")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at info@foxholemedals.com.au. You may also lodge a complaint with your local data protection authority — for the UK, the Information Commissioner's Office (ico.org.uk); for the EU, your national supervisory authority.

International data transfers (EU/UK): When your personal data is transferred from the EU or UK to Australia, we rely on appropriate safeguards, including Standard Contractual Clauses with our processors (such as Shopify), to ensure your information receives an equivalent level of protection.

For visitors from the United States

We comply with applicable US state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and the comprehensive privacy laws of Virginia, Colorado, Connecticut, Utah, and other states with similar legislation.

Depending on your state of residence, you may have the right to:

  • Know what personal information we collect, use, and disclose about you
  • Access and obtain a copy of your personal information
  • Request correction or deletion of your personal information
  • Opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising
  • Limit the use of sensitive personal information
  • Not receive discriminatory treatment for exercising these rights

For California residents: Foxhole Medals does not sell personal information for monetary value. However, certain cookies and tracking technologies used for advertising may constitute "sharing" under the CPRA. To opt out, use the Cookie Settings link in our footer, or email info@foxholemedals.com.au with the subject line "Do Not Sell or Share My Personal Information." We honour Global Privacy Control (GPC) browser signals where supported.

To exercise any of these rights, contact us at info@foxholemedals.com.au. We will verify your request and respond within the timeframes required by applicable law (typically 45 days under the CCPA, with a possible 45-day extension if reasonably necessary).

7. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To access or update your information, please contact us at the details below. We may request that your request be made in writing for security purposes.

Foxhole Medals reserves the right to charge a fee for fulfilling such a request where permitted by law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal and tax obligations (typically seven years for transactional records under Australian tax law), or to resolve disputes. Information that is no longer required is securely destroyed or de-identified.

9. Third-Party Websites and Links

Our website may contain links to other websites that are operated by third parties. Please note that this Privacy Policy only applies to information collected by Foxhole Medals and not to information collected through third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

Foxhole Medals reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will apply from the date of publication. We recommend reviewing this policy regularly to stay informed of any updates.

11. International Data Transfers

We primarily store your personal information within Australia. However, in certain cases, your information may be transferred to third-party service providers located outside Australia. In such cases, we take reasonable steps to ensure your data is adequately protected in accordance with applicable privacy laws, including (where relevant) the use of Standard Contractual Clauses for transfers from the EU and UK.

12. Complaints

If you believe we have breached the Australian Privacy Principles or any relevant privacy legislation, or if you have any concerns regarding our handling of your personal information, please contact us. We will investigate your complaint and respond as quickly as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. EU, UK, and US residents may also contact their local data protection authority as set out in Section 6.

13. Contacting Us

Foxhole Medals welcomes your comments or questions regarding this Privacy Policy. If you have any queries or require further information, please contact us via:

Email: info@foxholemedals.com.au
Mail: Attn: Privacy Policy, Foxhole Medals, PO Box 494, Rosny Park, Tasmania 7018 Australia.

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