Terms & Conditions

Foxhole Medals
Last updated: 13 January 2025

Thanks for visiting Foxhole Medals. We’re passionate about preserving service history with quality craftsmanship, and we want your experience with us to be straightforward, transparent, and respectful.

These Terms & Conditions explain how we do business—so by using our website or placing an order, you agree to the terms outlined here.

1. Who We Are

Foxhole Medals is an Australian-owned business specialising in replica and original medals, custom medal mounting, engraving, and challenge coin production. When we say “we”, “our”, or “us”, we’re referring to Foxhole Medals. When we say “you” or “your”, we mean you, the customer.

2. Ordering from Us

When you place an order through our website:

You agree to the current advertised production and dispatch timeframe (clearly displayed on our site, at checkout, and in your confirmation email).
You may be required to confirm this via required tick boxes at checkout during peak periods which help avoid confusion.
Orders are considered confirmed once payment is received. For custom jobs (e.g., coins or design work), separate invoicing milestones may apply.

We reserve the right to refuse or cancel any order in the rare case of incorrect pricing, supply issues, or incomplete information.

3. Production Timelines

We do everything in-house and by hand. Our dispatch timeline is clearly advertised on every page of the website (including when you place your order), and it varies depending on workload and commemorative dates like ANZAC Day.

Please note:
💡 We don’t offer change-of-mind cancellations once production has started, especially for custom or mounted orders.

4. Priority Orders

Need your order fast? We may offer priority processing during peak periods with a 50% surcharge. Just reach out before ordering and we’ll confirm availability.

5. Prices & Payments

All prices are in AUD and include GST unless stated otherwise.
Full payment is required before dispatch. We accept credit cards, bank transfer, PayPal, Shop Pay, AMEX, Afterpay and zipPay.

6. Shipping & Risk

We use Australia Post eParcel Express (registered, tracked, signature on delivery).
We can’t take responsibility for delays caused by Australia Post, incorrect addresses, or natural events.

Once your order is dispatched, risk passes to you as the customer. If something goes missing, we’ll do what we can to help—but lost item claims must go through Australia Post.

See our full Shipping Policy for more.

7. Returns, Repairs & Refunds

We do not accept returns or refunds for custom items unless there is a fault or the order is not completed in line with the agreed timeframe.

We will repair or replace faulty items if you contact us within 7 days of receipt.
We do not offer refunds for:

Change of mind
Delays caused by advertised timelines
Misreading of website information

See our Refund & Returns Policy for full details.

8. Custom Orders

Some projects (e.g., challenge coins or large medal groups) follow a three-step process:

Artwork
Sample
Final production

Once artwork is approved, cancellation incurs a fee. Full payment is required before dispatch.

9. Non-Foxhole Medals Sent for Remounting

We’re happy to update medals not originally mounted by us. These orders attract a dismantling and cleaning fee of:

$10 per full-size medal
$7.50 per miniature medal

This ensures we can restore the medals properly before mounting. There’s no fee for updating medals we’ve mounted previously.

10. Product Descriptions & Images

We do our best to ensure all product descriptions and images are accurate, but we’re human. If there’s a mistake, we reserve the right to update the listing or cancel the order with a full refund.

11. Your Privacy

We take your privacy seriously. We only collect the info we need to process your order and never share your personal details without permission. See our Privacy Policy for the finer details.

12. Intellectual Property

All designs, photos, and content on our website are owned by Foxhole Medals. Please don’t reuse our stuff without permission.

13. Website Use

We love having you browse, but you agree not to use bots, scraping tools, or misuse our website in any way that affects other users or our platform.

14. Disputes & Governing Law

If something goes wrong, we’d prefer to talk it through. If we can’t resolve it informally, any disputes will be handled under Tasmanian law. We're based in Hobart and proud of it.

15. Force Majeure

If there’s an event outside our control (floods, fires, AusPost strikes, etc.), we may need to delay or pause services. We’ll always try to keep you informed.

16. Your Rights

Nothing in these terms overrides your rights under Australian Consumer Law. We do our best to comply with all obligations and provide quality service at all times.

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